Christa, Marilyn & Rob Beauchesne of Northern Outdoor Energy Systems

The larger door. Strong insulation that keeps the heat in. Its ability to turn off the fan if the wood gets low. Sturdy steel throughout. All are reasons why Canadian company Northern Outdoor Energy Systems Ltd. was attracted to WoodMaster furnaces and began selling them in May 2005.

Owners Rob and Marilyn Beauchesne had been in the outdoor furnace business for two years before the WoodMaster furnace features caught their attention. Over the past six years of selling WoodMaster furnaces, the Beauchesne’s business has benefited from happy WoodMaster customers. Marilyn explains, “Our customers are extremely pleased with the performance of the WoodMaster furnace, and as they recommend it to their family and friends, our business grows.”

Like Richard Worley, Marilyn reports the 4400 WoodMaster furnace as their biggest seller. “With its 5,000-square-foot capacity, it can heat a home, shop, domestic water heater and hot tub all at once,” Marilyn explains. “Our customers are happy with the heat it produces and wish they had purchased one years ago!”

After selling over 400 outdoor furnaces, the Beauchesnes feel “extremely confident” in the quality and performance of the WoodMaster furnaces. Proof that customers agree is evidenced by the many trade-ins of other brands brought to the store. WoodMaster furnace owners enjoy steady warmth in their homes and always-hot water, as well as a significant decrease in heating bills.

Many of the Beauchesne’s customers share only one regret, and that is: “We wish we would have done this years ago.”

Have you ever been so happy with a product or service that your only regret was not buying it sooner? What was it?